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Manager - Account Management

Binti

Oakland, CA, US / Remote
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Consumer
  • Post Date: 05/02/2021
  • Website: binti.com
  • Company Address: 1625 clay st, Oakland, CA, 94612

About Binti

Binti, Inc is a Series A mission-driven start-up in Oakland, CA. We believe every child deserves the care and support of a loving family. Binti builds software with the goal of helping every child have a family. 400,000 children are currently in foster care in the US and millions are in orphanages around the world. 30% of the US’s homeless population and 25% of prison inmates are former foster youth. It’s clear that children who don’t have families don’t have a fair chance at life and Binti wants to change this. Binti is a mission-driven, technology company based in Oakland, California.

Job Description

About Binti
Binti’s mission is to increase equality of opportunity and help every person have a fair chance at life.  With over 400,000 youth in foster care in the United States, we are reinventing child welfare through technology to help every child find a safe, loving, and stable family. We partner with state, county and private foster care agencies around the country, helping them recruit and approve foster parents more quickly and empowering social workers by eliminating administrative paperwork. Our software also helps match families with children and helps track services to biological families to get on their feet and reunify with their children.
 
Binti currently works with over 140 foster care agencies across 22 states. Rhode Island, New Mexico, Hawaii and Washington have signed on to make our software their statewide solution.  Our goal is to be the end-to-end modular child welfare data system solution. Our Approvals and Placements modules are widely used and have significantly improved outcomes.  Agencies working with us have approved 80% more families on average in their first year of using Binti, with a 16% reduction in time to approve and 20-40% savings in social worker time. Our Case Management module is completing a pilot with our existing agencies and will be more widely available very soon. We are also expanding our team to further develop 3 additional modules.
 
Binti is a mission-driven software company based in Oakland, CA. We have raised our Series A led by Founders Fund and other investors including First Round Capital and Kapor Capital.                
 
The Role
Since Binti’s launch in 2017, we have been scaling rapidly, launching new agencies every week to improve outcomes in child welfare. We pride ourselves on having zero churn and have a dedicated team of account managers who engage and support our ongoing customers. The account managers are the primary point of contact responsible for ensuring that each of our government and private agency partners are successful in utilizing Binti to reduce the shortage of foster parents in their regions, ensure greater placement stability and promote better workflows and best practice models. We currently have a team of six account managers, dedicated to creating a culture of massive customer delight, that will report directly to this role. 
 
This is an exciting opportunity to take our account management team to the next level as we continue to rapidly scale. The perfect fit is someone who has passion for customer success/account management and is excited by pushing forward metric driven strategic and tactical initiatives to drive true value for our customers. You will have the opportunity to collaborate with other departments including sales, support, product and others to improve our customer experience and create company-wide feedback loops. You will support core company metrics and own key metrics for your team, determining how to define, drive and demonstrate value.   
 
Our teams at Binti are growing quickly. We are a team of 55 people overall and we intend to be 100+ in the next year and 1,000 in the next four years.

As our Manager of Account Managers, you will:

    • Manage a team of 6 people initially that will grow quickly 
    • Develop robust processes and internal tools to scale and streamline Binti’s account management team
    • Lead cross-functionality to drive customer success: gather feedback from other departments to improve the customer experience
    • Establish a rigorous metrics protocol using our CRM to define and support customer success
    • Project manage process improvements ensuring highly effective operational solutions

Experience & skills

    • Experience managing customer success teams at companies experiencing fast growth
    • Demonstrated ability to communicate complex ideas effectively
    • Self-motivated and able to thrive in a fast-paced, results-driven environment
    • Superior problem solving and analytical skills
    • Organized and great at managing complex metrics projects
    • Strong at building scalable, robust processes
    • Ability to work collaboratively in a team environment

Perks and Benefits

    • Great medical, dental, and vision benefits
    • 12 total paid holidays (10 Federal holidays + Juneteenth + Election Day)
    • Flexible vacation with 20 days vacation a year (4 weeks)
    • Sick/Mental Health time separate from vacation days (72 hours)
    • 4 weeks of sabbatical after 4 years of service at Binti
    • Paid Jury Duty
    • 12 week parental bonding leave for the arrival of a newborn or newly placed infant
    • Option to allocate pre-tax dollars to 401K, commuter benefits, FSA, and DCSA with administration paid for
    • Focus on learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
    • Monthly remote work from home office supply & utility cost reimbursement of up to $100
At Binti, we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal opportunity workplace and is an equal opportunity employer. We welcome all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected Veteran status.

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