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Project Manager, Services Delivery


New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 10/07/2021
  • Website:
  • Company Address: 325 5th Street, San Francisco, CA, 94107

About Ironclad

Ironclad is the digital contracting platform loved by modern legal teams.

Job Description

Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter
Project Managers on the Delivery Operations team work with our largest, most complex customer implementations and are responsible for planning and overseeing customer projects to ensure they are completed on-time and within budget resulting in happy customers. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Project Managers plan and designate project resources, track progress against success metrics, manage delivery risks and keep stakeholders informed the entire way. They also plan and execute the high-level strategy that enables our customers to have a smooth transition to Ironclad.   
Project Managers are product-centric, service-oriented and technologically fluent. They are strategic thinkers who are interested in pursuing initiatives to make work repeatable and efficient by creating and documenting clear light-weight processes, and developing effective knowledge management resources.

What you'll be doing:

    • Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
    • Manage a portfolio of multiple projects at a time
    • Oversee project deliverables and proactively identify scope-creep and risks
    • Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
    • Serve as the primary project escalation point of contact
    • Ensure alignment across all teams, internal and external
    • Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

What we are looking for:

    • 3+ years as a customer facing project manager, technical program manager, or management consultant.
    • Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes.
    • You are a persuasive, results driven customer influencer with outstanding interpersonal skills.
    • You’re an exceptional verbal and written communicator.
    • You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise.
    • You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.
    • You can learn and drive outcomes with minimal supervision.
    • You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.
    • You are exceptionally good at making trade-offs based on incomplete data. Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
    • You’re excited to work on a team that operates at the intersection of human talent and software, and want to put that passion to work in an industry that still skews heavily towards the human/manual work end of the spectrum.
    • You want to work at a place where you can have outsized impact.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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