Company Address: 325 5th Street, San Francisco, CA, 94107
Ironclad is the digital contracting platform loved by modern legal teams.
Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visitwww.ironcladapp.com or follow us on LinkedIn and Twitter. Contracts are the atomic unit of business - everything important that a company does involves a contract: sales, purchases, hires, everything. The process for making a contract happen isn’t that different from the software lifecycle: a cross-functional group collaborates on a technical document that essentially needs to be executable - just in a courtroom instead of a computer. Most legal teams are still stuck doing things manually, emailing versions of these documents around seeking approval and revisions with no easy way to automate workflows. Simple questions like “what is blocking this contract?” can be really difficult to answer since the information is locked in someone’s inbox.
About Ironclad IT
Our IT team plays a pivotal role in creating platforms for success so our Ironclad team can execute on our vision. As an IT teammate, you’ll partner with our Operations team on growth strategies and execute on technology needs as we grow. You also bring empathy to understand employee technology needs. You’ll enable the team, build out new offices, and design IT strategy for a fast-paced, fast-growing technology company.
Roles & Responsibilities:
General internal support: Solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.
Asset Management. Deploy MDM profiles and policies to actively manage the company fleet.
Scale through systems by proactive research and development of IT best practices for systems and processes.
Enablement & Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate blockers.
Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.
Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.
Building and maintaining office network infrastructure
5+ years experience of support in a technical capacity.
Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
Proficient in driving results and outcomes while solving complex problems.