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Enrollment lead

Uno Health

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 11/24/2021
  • Website: unohealth.com
  • Company Address: , New York, NY

About Uno Health

Uno Health matches low-income seniors to non-clinical services that meet their needs outside the doctor’s office, reducing their chances of ending up in hospital, and generating millions in revenue AND savings for our Medicare customers.

Job Description

Where?
New York, NY (Full time)

About Uno
Uno Health is a tech-enabled service that enrolls Medicare individuals into many of the financial programs they're eligible for - such as SNAP and Utility Assistance - unlocking thousands of dollars for some of the most vulnerable Americans. The extra cash leads to improved health outcomes and savings for all, and a subset of programs unlock ~20% direct revenue for their Medicare insurers.

Founders Anna de Paula Hanika and Chloe Phitoussi were inspired by first-hand experience in their previous roles at healthcare startups developing programs which aimed to improve people's health outcomes while balancing the financial incentives of the insurance plan. Uno’s investors include Floodgate (Lyft, Twitter, Twitch), Cowboy Ventures (Lending Home, DocSend) and other healthcare and technology leaders.

We are at a pivotal time with deep demographic and social pressures being applied to our healthcare system. Come work with us!

About the Role
We are looking for best-in-class team member to work to engage Medicare members and supercharge their successful enrollment into government programs. Our team is mission-oriented, excited about enrolling people in life changing benefits, and welcomes the challenge of becoming experts on the government programs that confuse the millions of low-income individuals across the US. This role is critical in quarterbacking the enrollment process and coordinating hand offs throughout every part of our operation. This role will work directly with Medicare members to set goals, overcome barriers, and get applications over the finish line, unlocking maximum savings.

A few more details:

  • You will ensure that members have the support they need to gather supporting documentation.
  • You will be responsible for hitting enrollment targets, providing consistent updates on work funnels and flag delays and blockers.
  • You will hold your teammates accountable to operating at a level of excellence to deliver a delightful and efficient enrollment experience.
  • You will manage follow up engagement appropriate with a member’s needs.
  • You will partner with technology and product teams on an ongoing basis.

This role requires:

  • Experience with telephonic outreach, especially engaging marginalized populations
  • Excellent communication skills, especially verbal
  • Extreme attention to detail and desire to go deep into the weeds of complexity to support members in getting over the finish line to enrollment
  • Desire to learn the ins and outs of a process by doing and implement workflow improvements based on those learnings
  • Ability to maintain multiple queues of work and manage time effectively to deliver on daily SLAs
  • Creative problem-solving skills to triage issues that arise
  • Understanding and appreciation of the complexity of the social service space and the know how to navigate through it
  • Bonus: Fluency in Spanish and English

You may be a good fit for this role if you…

  • Have a desire to improve the system for millions
  • Have experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
  • Are excited to work with an early-stage startup where you’ll take on responsibility within a growing team
  • Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal

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