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Engagement Manager, Client Services

Guild Education

Denver, CO, US / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 09/08/2021
  • Website: guildeducation.com
  • Company Address: 999 18th Street, Suite 2240, Denver, CO, 80202

About Guild Education

Guild is at the forefront of the Future of Work, partnering with Fortune 1000 companies and non-profit universities to offer education benefits to their employees, with a focus on frontline workers. We partner with America’s largest companies including Walmart, Disney, Discover, Taco Bell and Chipotle.

Job Description

Guild is hiring an Engagement Manager, Client Services (Denver or SF based) to play a key role in Guild’s mission by building and maintaining positive relationships with Fortune 1000 clients. In this role, develop an understanding of the strategic needs of our employer partners and their employees to scale their educational benefits strategies and feed solutions back to Guild teams, like Product and Student Coaching.

Guild operates on the groundbreaking of the Future of Work, partnering with the largest companies to innovate on how to educate and up-skill millions of employees. This role sits at the forefront of these efforts, using a mix of strategic consulting, customer success and commercial orientation to manage and grow large, strategic client relationships.

As a Client Services Engagement Manager work across a concentrated set of clients to:

  • Work cross-functionally to ensure high quality and efficient delivery of overall client service
  • Manage key work-streams to ensure employer partners efficiently implement & grow their use of Guild offerings
  • Develop long-term strategic relationships with current and new employer partners, identifying the unique needs and how they can best be served by Guild’s offerings
  • Earn trust and increase client happiness through partnership support, insights, and critical initiative execution that make Guild their most valuable partner
  • Collaborate with our Marketing, Product, and Design teams to prioritize product development, sell new offerings, and build employee awareness marketing campaigns

Ideal candidate will have:

  • 5+ years of total experience in management consulting, software-as-a-service client services or similar
  • Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were critical to the business’ success
  • Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
  • Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, modesty, and tact at senior levels
  • Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
  • Strong organization and team management, with a attention to detail and the ability to keep track of both the high level progress and the small details
  • Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction
  • Experience engaging cross-functionally with a broad range of internal and external partners
  • A drive to work hard and a plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market driven, including a base salary range of $120,000-$150,000 and variable compensation, as well as company stock options.

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for your future
  • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
  • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Education benefits and tuition assistance to help your future development and growth

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