Company Address: LendingHome Corporation 201 Post St. Floor 12, San Francisco, CA, 94108
LendingHome's built-from-scratch technology simplifies every stage of the loan process, ensuring easy financing for both novice and experienced real estate investors.
With our built-from-scratch technology that covers every stage of the loan process, LendingHome has opened access and simplified a way for real estate investors—both novice and experienced—to get financing, generate wealth, and build businesses. Since founded in 2013, we have funded over $7 billion dollars worth of loans across about 32,000+ projects, becoming the nation's largest hard money lender. Combining the best technology and the most knowledgeable people, LendingHome has grown to a team of over 300 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. LendingHome is uniquely positioned to become the next great financial services brand powered by the most advanced mortgage platform in the world.
Loans funded: More than $7 billion Market Share: Increased from ~2.5% in Q1 2020 to over 5.5% in Q3 2020. Financial Impact: Since April 2020, LendingHome has been profitable every month, a rarity for a fast growing fintech company. Geography: Lending in 28 states, which account for more than 80% of the nation’s real estate market Homes financed: About 32,000 Principal and interest returned to investors: More than $5.18 billion Employees: About 320 employees, scaling to 400 in 2021
This is a position that can be based anywhere in the United States, remote or in-office. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our teammates to work from the location that works best for them, whether that is their home office or one of our office locations. We have offices in San Francisco, CA and Pittsburgh, PA for those of you that live local and want to work from the office. We also plan to use these spaces to bring together teammates and drive creativity and innovation.
The LendingHome Customer Experience organization is rooted in three core principles ; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business. LendingHome is seeking an experienced relationship manager who thrives in serving customers to maximize their potential. This person should thrive in chaos, Successful candidates should possess the ability to organize competing priorities and tasks, be a self starter, result-oriented, and when in doubt always do right by the customer. You will be responsible for delivering a best-in-class customer experience while ensuring LendingHome is the selected partner for customer's current and future projects and needs. Through our commitment to service and best-in-class technology, you will be responsible for acquiring, retaining and growing your customers’ business with LendingHome and demonstrating why LendingHome is the best partner to serve their mortgage needs.
Proactively build your borrower “book of business” - comprised of passionate real estate investors looking to grow their own businesses
Operate as “Champion of the Customer” for all borrower needs
Engage and support your clients’ needs - on their timetables - including occasional weekend and evening coverage
Advise borrowers throughout the origination experience - particularly as it relates to pricing, valuation, rehab project scope-of-work
Attend local and regional industry events - including REA meetings and conference
Delivering a complete loan application file ready for underwriting
Driving higher repeat business to produce incremental growth to each borrower relationship
Contribute to projects that improve the business and effectiveness of the team
Partnering with your customers to qualify for the right mortgage for their situation, obtain required documentation, and guide them through the application process
Operate as the champion for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Deliver and own communication for material LendingHome updates (e.g. new state licensing, new product, process changes, credit policy)
Work cross functionally with the LendingHome Operations team to help resolve and mitigate any customer or loan issues
Support and empower to your teammates in order to win as a team
3 years of sales experience required
CRM or Salesforce experience
College degree in Business, Marketing, Finance, or relevant experience
Passion for Real Estate investing
Excellent listening, negotiation, and presentation skills
Set high standards for yourself matched with exceptional interpersonal skills
Ability to adapt in a dynamic and growing organization
High empathy and desire to help others
Experience in formulating and presenting solutions based on customer needs
Proven ability to manage multiple projects at a time while demonstrating strong attention to detail