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Technical Account Manager

Branch

Sao Paulo, BR
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Enterprise
  • Post Date: 01/12/2022
  • Website: branch.io
  • Company Address: 1400 Seaport Blvd #B, Redwood City, CA, 94063

About Branch

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. By integrating Branch technology into core marketing channels including apps, web, email, social media, search, and paid ads, leading brands are driving higher-value conversions than ever before.

Job Description

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

As a Technical Account Manager, you will work with our top accounts to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales process and technical details of a mobile SDK / API, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user. You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.

As a Technical Account Manager, you’ll get to: 

  • Demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits.
  • Work with the 20 top accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
  • Manage end-to-end implementation of Branch’s technology into the mobile applications & tech stacks of large global enterprises.
  • Lead sessions with engineering & product teams on Branch’s technical capabilities & integration process.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Work with the customer to help advise and execute customer campaigns.
  • Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering.

You’ll be a great fit if you have: 

  • 3+ years of hands-on experience in a technical customer-facing role (i.e., Solutions Engineer, Sales Engineer, Technical Account Manager).
  • Ability to manage multiple projects & deliverables running in parallel timelines.
  • Problem-solving skills around technical, product, and business questions.
  • Ability to understand & communicate details behind Branch’s SDK & marketing products with technical & non-technical customers.
  • Comfortability having technical conversations and building relationships with highly technical and non-technical people.
  • Experience pulling data & API logs using basic SQL.
  • Excellent verbal communication and writing skills.
  • Written and spoken fluency in English and Portuguese, especially when it comes to customer software discussions. 

Nice to haves: 

  • Prior experience as an engineer / sales engineer.
  • Ability to conduct business in Spanish.
  • Prior experience at a growth stage Internet/Software company.
  • Prior experience in ad technologies or marketing email platforms.
  • Capable of debugging web technologies such as Javascript.
  • Capable of debugging mobile app development for iOS or Android platform.
  • Experience using Mobile Analytics platforms like Google Analytics & Adobe.
  • Experience using productivity tools like JIRA, Charles Proxy, Chrome Developer Tools, Command Line Interface, etc.

A little bit about us: 

  • Branch has raised more than $330M from investors such as NEA, Founders Fund, and Playground Ventures. 
  • We are headquartered in Silicon Valley and have a presence all over the world.
  • Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
  • We are ranked as the #3 fastest growing company in North America on Deloitte’s 2020 Technology Fast 500 list. 
  • In 2020, we are recognized as one of Forbes Best Startups, Great Places to Work, and Bay Area Best Places to Work.
  • We have more than 3 billion monthly users and are partnered with over 75,000 apps.

If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives, and we can’t wait to show you what we have to offer!

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