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Head of Servicing

LendingHome

Charlotte, NC, US / Remote
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Consumer
  • Post Date: 10/12/2021
  • Website: lendinghome.com
  • Company Address: LendingHome Corporation 201 Post St. Floor 12, San Francisco, CA, 94108

About LendingHome

LendingHome's built-from-scratch technology simplifies every stage of the loan process, ensuring easy financing for both novice and experienced real estate investors.

Job Description

LendingHome is a real estate tech company. We won our leadership position in the hearts and minds of our customers by leveraging technology and data to solve their financing needs, and are now building on that success to offer them additional services to help them build and grow their businesses.


The Team

With our built-from-scratch technology that covers every stage of the loan process, LendingHome has opened access and simplified a way for real estate investors—both novice and experienced—to get financing, generate wealth, and build businesses. Since founded in 2013, we have funded over $7 billion dollars worth of loans across about 32,000+ projects, becoming the nation's largest hard money lender. Combining the best technology and the most knowledgeable people, LendingHome has grown to a team of over 300 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. LendingHome is uniquely positioned to become the next great financial services brand powered by the most advanced mortgage platform in the world.

Loans funded: More than $7 billion
Market Share: Increased from ~2.5% in Q1 2020 to over 5.5% in Q3 2020.
Financial Impact: Since April 2020, LendingHome has been profitable every month, a rarity for a fast growing fintech company.
Geography: Lending in 28 states, which account for more than 80% of the nation’s real estate market
Homes financed: About 32,000
Principal and interest returned to investors: More than $5.18 billion
Employees: About 320 employees, scaling to 400 in 2021

This is a position that can be based anywhere in the United States, remote or in-office. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our teammates to work from the location that works best for them, whether that is their home office or one of our office locations. We have offices in San Francisco, CA and Pittsburgh, PA for those of you that live local and want to work from the office. We also plan to use these spaces to bring together teammates and drive creativity and innovation.

The Role:

Responsible for the successful management, operations and regulatory compliance of the Mortgage Servicing Portfolio of first mortgage bridge, construction, single asset and portfolio rental loans. Manage and direct all Mortgage Servicing and Secondary Market functions, in accordance with the Investors' guidelines, CFPB compliance requirements, as well as LendingHome policies and procedures.

 

  • Responsible for the compliance, accuracy and efficiency of all mortgage loan servicing functions – from new loans set up, to payments processing, escrow administration, investor reporting, remittance and reconciliations, statements, payoffs, lien releases, and all servicing reporting activities.
  • Responsible for adhering to investor requirements for reporting, remittances and account reconciliations.
  • Supervise transfer of servicing rights.
  • Develop new and maintain existing department operating procedures to ensure operational efficiencies and internal controls, and investor and regulatory compliance.
  • Maintain a thorough knowledge of investor servicing requirements, and regulations and compliance related to mortgage servicing.
  • Evaluate and implement nextgen loan serving platform
  • Implement department and individual goals, and set expectations to ensure consistent achievement of productivity, efficiency and quality work product by coaching, leadership and support to the Mortgage Servicing Team.
  • Ensure timely and satisfactory resolution of all customer requests, concerns and complaints.
  • Ensure the maximum efficiency and customer service by use of technology, service delivery, and communications channels.
  • Oversee the annual IRS project for 1098 and 1099-INT statements.
  • Develop and maintain the department's customer correspondence, letters, templates and forms.
  • Oversee Loss Mitigation on mortgage loan workouts and modifications, as it relates to the servicing of loans in default.

 

  • Bachelor’s Degree in business, finance, economics or similar discipline.  
  • 5+ years of experience supervising or managing a loan servicing team. 
  • Excellent written and oral communication skills. 
  • Proficient in at least one analysis tool or graphing library: Chartio, Tableau, Looker, etc.
  • Knowledge of Excel or spreadsheet equivalent experience. 
  • The ability to learn new skills quickly and solve complex problems. 
  • A commitment to winning and leading by example. 
  • To be a great match to our culture: you’re smart, driven, winning, collaborative and fun!

 


LendingHome in the News


 Benefits and Perks 

  • Career Growth: We foster an environment that encourages opportunities to use your voice, make an impact, and move towards your long-term goals.
  • Lunch & Snacks: Hungry? We have you covered! Enjoy catered lunches and Bagel Wednesdays—and don't forget to take your pick of healthy snacks and drinks daily from our fully stocked kitchen.
  • Work-life Balance: With our flexible time off policy, you can enjoy a well-rounded lifestyle while easily balancing work, travel, loved ones, and passions.
  • Family Matters: We know your role here might not be the only one you have. Enjoy your job as a parent and welcoming your new bundle of joy with our competitive parental leave policy.
  • Commuter Benefits: Travel from A to B without the stress. We help you save money on your commute to work with pre-tax deductions and a monthly stipend.
  • Product Ownership: We recognize your hand in making our business great. With offered equity, you can claim your stake in our growth.
  • Health Insurance: Your well-being is important to us. Our comprehensive medical, dental, and vision plans ensure that your mind and body are in good keeping.

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