Company Address: LendingHome Corporation 201 Post St. Floor 12, San Francisco, CA, 94108
LendingHome's built-from-scratch technology simplifies every stage of the loan process, ensuring easy financing for both novice and experienced real estate investors.
LendingHome is re-imagining the mortgage process from the ground up by combining innovative technology with an experienced team. Our goal is to create a seamless, transparent process that transforms the mortgage process from end to end.
With our built-from-scratch technology that covers every stage of the loan process, LendingHome has opened access and simplified a way for people to get financing and generate wealth through real estate. Since founded in 2013, we have funded over $3.5 billion dollars worth of loans across 15,000+ projects, en route to becoming the largest fix and flip lender in the country. Combining the best technology and the most knowledgeable people, LendingHome has raised $167MM in venture capital, has grown to a team of over 300, and has been featured on the Forbes Fintech 50 list for two years running. LendingHome is uniquely positioned to becoming the next great financial services brand powered by the most advanced mortgage platform in the world.
LendingHome is looking to hire our first multidisciplinary researcher who will help define the future direction and growth of the research organization and company while working to shape the future of real estate investing. You’ll own the entire research process from end to end, working remotely but closely with a collaborative and highly driven team who obsess over our customers, support each other, and get work done. We’re looking for someone who is dedicated to leading our research efforts across user experience and marketing while creating and owning the research roadmap for both areas. You'll work closely with Marketing, Design, Product Management, Strategy, and Engineering teams to help define our customers, educate our organization, refine designs, and uncover issues.
As our first research hire, you will be the founding team member of our research organization. Reporting to the Head of Product or the Chief Marketing Officer (depending on your experience) you will be working alongside designers, marketing managers, and product managers you'll plan and conduct qualitative and quantitative research studies, synthesize findings, and share those findings with partners. This role requires deep functional expertise, excellent leadership skills, and the ability to hit the ground running. You will help the team solve complex problems that will scale for multiple customer targets.
What you'll be doing:
Take the lead for research tasks; develop and own the research roadmap for our internal and customer-facing products.
Understand customers’ needs and mental models through UX research, market analysis, metrics, and feedback mechanisms.
Lead insights across the customer journey focused on informing marketing and product strategy for both current and new product/service/go-to-market innovation
Own the NPS measurement for the company in order to establish a comprehensive understanding of themes at key moments in the customer journey, ensuring the company keeps a pulse on customer pain points and needs
Generate ongoing brand tracking, quantitative, qualitative, and competitive insights, in partnership with Analytics, Product, Design and Product Marketing that translates into actionable business plans
Partner with Product Marketing to inform both positioning and messaging used to shape product and external partnerships
Partner with cross-functional teams (including Marketing, Product Management, Design, Customer Support, Data Science, Brand, and Communications) to proactively identify, prioritize, plan, and execute high-impact research initiatives.
Synthesize and communicate your findings and recommendations across the company using innovative and creative approaches.
Drive the research process for internal teams and present research findings that drive product and marketing decisions.
Advocate for UX research and educate internal teams to better understand our customers’ needs.
Demonstrable experience in, user experience research, or marketing research, with hands-on experience with qualitative & quantitative research methods and research roadmap planning
4+ years of experience as a researcher with a demonstrated ability to choose the right methodologies to translate data and insights into strategy and direction in collaboration with cross-functional partners.
Proven ability to work in direct collaboration with product, product marketing, UX designers, and cross-functional stakeholders.
Experience or a portfolio that illustrates end-to-end research (e.g. user interviews, remote
usability testing, surveys, card sorts, tree tests, etc) with a focus on defining new customer experiences and using research to fuel decision-making across multiple teams.
Proficiency with research tools for remote user testing, surveys, tree testing, and analytics
Bachelor’s or Master’s Degree in a relevant field.
Strong organizational skills, able to act independently, and able to switch quickly between different projects, even within a day
Solid understanding of the product development cycle and the relationship between business, UX, technology, and the role of user research.
Demonstrated success influencing product and design decisions with research insights.
Experience implementing and using the Design XM Qualtrics platform.