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Service Desk Technician

SVT Robotics

Remote / United States of America
  • Job Type: Full-Time
  • Function: IT
  • Industry: Enterprise
  • Post Date: 11/24/2021
  • Website: svtrobotics.com
  • Company Address:

About SVT Robotics

Businesses and robots connect to our platform. We do the rest.

Launched in 2018 by co-founders A.K. Schultz and Michael Howes, SVT Robotics has a singular focus: to develop products that make rapid deployment of enterprise robot technology quick and easy.

Our SOFTBOT™Platform eliminates long development cycles and expensive, inflexible custom code. We’ve redefined and automated the integration process, enabling our clients to launch complex, multisystem deployments in weeks rather than months or years. Better yet, robotics already connected to our platform can be configured with drag-and-drop ease and deployed in just hours.

Job Description

SVT Robotics enables companies to integrate and deploy industrial robotics without the need for custom code. That’s a game changer in the world of robotics!  It means we’ve cracked the code for our clients to rapidly deploy automation technology, transform their businesses, and adapt to an ever-changing market. Our one-of-a-kind SOFTBOT™️ Platform and talented team of builders makes it possible. 

Headquartered in Norfolk, Virginia, SVT scours the country for best-in-class talent to add to our team of innovators, software experts, and robotics industry leaders committed to serving across the U.S. and Europe. Our employees show up every day ready to innovate and create with one goal in mind: success for our customers.

As demand for our platform continues to increase, so does SVT’s demand for high performers to help chart the course towards rapid growth and expansion. If you’re excited about our potential and possess an entrepreneurial spirit and zeal for achieving results, we’d like to hear from you! 

About the Role

SVT’s ability to build client trust is directly tied to our ability to build and maintain a best-in-class support team.  As our Service Desk Technician, you will be asked to bring an in-depth understanding of customer support and ability to support our customers on-site or remote. Successful candidate will be expected to demonstrate relevant experience working in a dynamic environment dealing with complex challenges and communicating to all levels of the business.

The Service Desk Technician will act as a direct connect with our customers and provide top tier support. In turn you will be supported by a strong leadership team and entrusted with the tools to support our customers.

A potential day in the life of SVT’s Service Desk Technician:

  • Provide remote and/or onsite technical support by analyzing and resolving complex technical problems in a timely fashion
  • Answer support phone calls, and emails.
  • Manage time wisely
  • Contribute to the development and implementation of technical solution articles, processes and policies that enlarge our knowledge base to improve self-service and end-to-end workflows
  • Provide internal and/or external technical and non-technical training
  • Provide analytical and innovative input to projects/operational support tasks
  • Contribute to service and support readiness through testing and debugging of a variety of host software, providing feedback and being ready to support new releases
  • Strive to technical excellence and expertise through continually developing your technical and non-technical skills

You can be successful in this role if you have: 

  • 3-5+ years’ experience in high level technical support
  • 3-5+ years’ experience in Network troubleshooting
  • 3-5+ years’ experience in end user general troubleshooting
  • Customer-focused and quality mindset with excellent written and verbal communication skills
  • Team player that works well with others in a fast-paced innovative environment
  • Outstanding time management to meet service levels and performs well under pressure
  • Takes initiative and can drive change
  • Some Database Experience (such as MS-SQL, Oracle, or others)
  • Experience with Microsoft Windows Server and Linux
  • Fluent in English, additional languages are a plus
  • Flexibility and willingness to travel
  • Flexibility to being on-call for nights, weekends, and holidays.

You get bonus points for having:

  • Basic understanding of warehouse management
  • ITIL v3,4 Certified
  • General Technical Certificates (Microsoft, VMware, Apple, Linux)
  • Zendesk experience

About us 

Competitive salary and compensation structure 

Health benefits, including medical, dental, and vision 

Unlimited, flexible PTO and generous holiday schedule 

Flexible parental leave 

Fun, innovative team and culture 

Are you with us? 

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high-growth start-up atmosphere.

SVT Robotics is an equal opportunity employer, and we value diversity on all our teams. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our team is built on a culture of curiosity and innovation that serves as the foundation of our product. Here, you can and will create something awesome. Come join our growing team!

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