Job Description

We are looking for a passionate and driven team member who will conduct outbound call campaigns to engage low income seniors and support them in accessing life-changing government programs (like SNAP or Medicaid). Engagement Coordinators uncover financial needs that can be solved by enrolling into state and federal programs. If you're someone who is energized and ready to help improve the lives of millions, this could be the role for you! 

What You'll Do: 

• You will kick off member engagement outreach and strategy, getting members excited about saving money through government programs and setting goals
• You will be responsible for hitting conversion targets and volume targets, providing consistent updates on work funnels and flag delays and blockers
• You will partner with technology and product teams on an ongoing basis
• Dive in head first at an early-stage startup where you’ll take on responsibility within a growing team

What You'll Need:

• Experience in an outbound telephonic sales role and a passion for sales
• Excellent verbal communication skills
• Creative problem-solving skills to triage issues that arise 
• Understanding and appreciation of the complexity of the social service space and the ability to navigate through it
• Experience working with multiple technology tools at once and being able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
• Bonus: Fluency in Spanish and English 

You'll Be a Great Fit if You:

• Have demonstrated success as a top performer
• Have experience working with older population
• Have a desire to improve complicated systems 
• Are a self-starter who enjoys working cross-functionally with different teams to reach common goals