Job Description

The team at Lightstep is making software more reliable, predictable, and dependable. Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, helping teams proactively optimize performance or investigating a root cause so they can quickly get back to building features.

Lightstep is looking for a Senior Product Designer to help shape ideas into beautiful, effective ways to translate complex data into actionable insight. As a member of our Product Design team, you’ll play an integral role as Lightstep grows.

About the design team

Lightstep’s Product Design team is small and mighty! The team has several years of experience in the observability space and a love for the information design problems. We turn complex technical workflows into delightful, effective experiences that help developers solve real problems. We are constantly mindful of the design principles we have developed and use them to inform our designs.

We strive to balance pragmatism with vision in our work and process. We iterate in small cycles, getting feedback from our peers and from customers along the way. Finally, we run north star exercises to ensure that we’re thinking holistically about our business goals and customer value in a seamless user experience. 

We are a distributed team, with team members in San Francisco, Portland, OR, and Sedona, AZ.

You’d be a great addition if…

• You possess deep empathy for customers
• You are biased towards growth and continuous learning
• You are self-directed and comfortable with ambiguity
• You are a proactive communicator and collaborate effectively with design-peers and cross-functional roles. 
• You have experience working in a Product, Design, and Engineering organization and can collaborate effectively across departments (i.e. Marketing, Customer Success, etc.)
• You can help your product team and engineering partners understand the “why” and help them stay focused on the highest priority tasks
• You have experience leading discovery and research efforts. You have a set of good research methods in your toolbelt
• You can articulate the business value of their work and take business considerations into account in their designs and research
• You are comfortable moderating usability sessions directly with customers
• You passionately believe a design team should be a safe and supportive environment, and a tightly knit team where everyone learns and grows together
• You have experience owning the design process for an entire feature set - from concept to delivery
• You can think at all levels, from information architecture to UX to interactions to pixels
• You can facilitate impactful design activities with other disciplines and take feedback on how to improve those activities, as well as on your work
• You don’t lose sight of the ideal user experience and work towards it pragmatically and iteratively
• You have experience with design and prototyping tools (Figma, InVision, Framer, Sketch, code, etc.)
• You have 3+ years of experience designing software products

Bonus points if…

• You have domain experience (data, monitoring, analytics, developer tools)
• You have built or maintained design systems
• You have graphic design experience (i.e illustrations, marketing graphics) 
• You have experience with HTML and CSS. Experience with React is handy too!

Lightstep, a part of ServiceNow, is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method or applying, you may contact us at talent.acquisition@servicenow.com for assistance.