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Customer Success Manager

Crunchbase

Atlanta, GA, US / Austin, TX, US / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 08/04/2022
  • Website: crunchbase.com
  • Company Address: 564 Market Street Suite 700, San Francisco, CA, 94104

About Crunchbase

Crunchbase is the leading destination where you can discover innovative companies, connect with the people behind them, and uncover new opportunities. Our mission is to democratize the way innovators connect to opportunities, and over 50 million professionals—including entrepreneurs, investors, market researchers, and sales people—trust Crunchbase to inform their business decisions. Companies all over the world rely on Crunchbase to power their applications, making over one billion API calls on our platform each year.

Job Description

 BOSTON, MA; CHICAGO, IL; LAS VEGAS, NV; LOS ANGELES, CA; MIAMI, FL; MINNEAPOLIS, MN; NEW YORK, NY; PORTLAND, OR; RALEIGH, NC; SAN FRANCISCO, CA; SEATTLE, WA;

About Crunchbase
Crunchbase helps over 70 million people around the world connect with the companies and people that matter. We are democratizing access to opportunities so that entrepreneurs, investors, job seekers, salespeople, and others can accelerate innovation for a better future. We are proud to build products that are shaping how companies and people connect, using our intelligence and data to help them communicate in a more meaningful way with one another.
 
We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products.
 
Crunchbase has a remote-first approach, and is open to hiring in these locations:
Atlanta, Austin, Boston, Chicago, Denver, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Portland, Raleigh, San Francisco, and Seattle
 
Sales and Customer Success at Crunchbase
Our Customer Success team is responsible for spreading the adoption of our API and SaaS products: Crunchbase Enterprise, Crunchbase for Applications, and Crunchbase Pro while driving revenue growth.
 
We are building our sales and CS team to quickly scale our customer base and identify new revenue opportunities within existing accounts. Our customers are diverse and range from startups to Fortune 500 companies, but they all count on Crunchbase for critical information delivered at the right time. We are looking for awesome people who want to build outstanding relationships with our customers. As a CS Manager, you will provide a high level of support to customers looking to integrate Crunchbase data into their applications and business, and serve as one of the primary liaisons between Crunchbase and our customers.

What You'll Do:

    • You will onboard and implement customers to ensure they achieve success and quickly realize value with Crunchbase APIs and Data
    • You will Develop cadence and drive adoption and engagement with customers
    • You will Handle a book of existing business focusing on renewals and building opportunities for upselling into the existing customer base
    • Partner with engineering and product to relay customer needs, issues, and experiences to drive product strategy, roadmap, and prioritization
    • Anticipate issues and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows
    • Work with the team, develop, track, and respond to the critical metrics that drive success across the organization

What We're Looking for:

    • Approximately 2+ years of Customer Success Experience, specifically in data and/or software as a service business
    • You naturally possess a high level of compassion and pay close attention to the needs of customers
    • Experience in Negotiating contracts (up-sell/renewals)
    • Experience with Salesforce (preferred)
    • Bonus points for experience in making calls to an API or basic understanding of SQL queries

What Crunchbase Offers:

    • Competitive salary and equity
    • Remote first policy
    • Generous Reimbursement policy for learning and development activities
    • Monthly fitness / mental health reimbursement
    • 10 weeks of fully-paid time off for new parents
    • Flexible Paid Time Off (PTO)
    • Volunteering Paid Time Off
    • Incredible medical, vision, and dental benefits for employees & their families
    • Free One Medical Group membership for employees & their families
    • 401(k) and Roth plans, and free annual financial adviser check-in
    • Monthly internet stipend
    • Work from home allowance to purchase furniture for your work from home space
    • Annual carbon offset
    • Matching charity contributions for our Townhall awards
    • A team of creative, transparent entrepreneurs driven to accomplish our mission
At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!
 
 
 
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

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