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Engineering Manager


  • Job Type: Full-Time
  • Function: Engineering Software
  • Industry: Enterprise
  • Post Date: 07/05/2022
  • Website:
  • Company Address: 525 Market St, Suite 3050, San Francisco, CA, 94105

About LightStep

Lightstep’s reliability platform is the easiest way for developers and SREs to monitor system health, understand changes, respond to incidents, and accelerate release velocity in cloud-native applications.

Job Description

Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

We created Lightstep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), Lightstep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.

As an Engineering Manager, you’ll play a pivotal role in growing our creative, thoughtful engineering team in the quest to make software everywhere more reliable. Our engineers are based in both SF and remotely, spanning a variety of career backgrounds and experience levels; we look first and foremost for an empathetic leader.

We care deeply about building long term careers and offer opportunities for Engineering Managers to grow towards more strategic leadership or other roles in our developing business. In addition, we highly encourage (and have frequently supported) our engineering managers who give talks at conferences and organize events.

You’d be a great addition if…

  • You're people-driven first and foremost: motivated by the success of your team, excited to support the engineers on your team, and attuned to them as individuals.
  • You have demonstrated success in managing a variety of performance levels.
  • You're adept at prioritization, with a track record of delivering great software on a predictable schedule, either as an engineer or as a manager.
  • You’re motivated by both open-ended challenges and practical it-just-needs-to-get-done projects: whatever has the most impact.
  • You ask technical questions that serve both the product and individual engineers.
  • You collaborate and build effective relationships with other functions: design, product, marketing, recruiting, etc.
  • You have at least 4-5 years of prior engineering management experience.

Bonus points if…

  • You have experience with a product or platform that handles large amounts of data at scale (e.g. ad tech, payment processing, media streaming)
  • You've recruited and shepherded engineering candidates through the interview process.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You've managed a growing engineering team (for example, guiding project management and career development) at a nimble startup. 


Lightstep, a part of ServiceNow, is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method or applying, you may contact us at for assistance.

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