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Senior Platform Product Manager - Query Experience


Remote / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Industry: Enterprise
  • Post Date: 07/05/2022
  • Website:
  • Company Address: 525 Market St, Suite 3050, San Francisco, CA, 94105

About LightStep

Lightstep’s reliability platform is the easiest way for developers and SREs to monitor system health, understand changes, respond to incidents, and accelerate release velocity in cloud-native applications.

Job Description

Your primary area of focus will be our Unified Query Experience, which includes our UI-based query builder, our text-based query language, and Lightstep’s internal and external APIs. Our query language and unified APIs are pre-release, so you will lead product in our earliest stages, helping us build our capabilities from the ground up and leading us through launch. You will drive the development of powerful querying capabilities, working closely with stakeholders across the business to create value and delightful experiences built on top of the Lightstep platform. You will focus on two key customers whose experiences the Query Experience Team directly impacts: Lightstep end-users who are trying to ask meaningful questions about their telemetry data in the UI or though the APIs, as well as internal Lightstep users who rely on internal APIs. 


You would be a good fit if:

  • You have a strong history of shipping developer-facing products that users loves with demonstrable success
  • You collaborate well-cross functionally – with engineering, customer success, sales, and marketing – to get an organization working together towards strategic objectives
  • You can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environment
  • You have experience seeing and implementing the big picture on platform enablement, serving an ecosystem of different personas, from internal developers to end users to platform partners
  • You have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer facing applications
  • You have 3-5+ years of industry expertise working on or deploying cloud-native technologies such as Kubernetes or Microservices (for example as a SRE / Engineer, Sales or Partner Engineer, Kubernetes Admin, etc.)
  • You have experience working with Data integrations, SDKs, APIs, in the context of Public Cloud (AWS, GCP, Azure) and other cloud-native technologies


What You’ll Achieve:

  • You’ll help execute Lightstep’s long-term platform vision, goals, success metrics, strategy
  • You’ll translate that strategy into concrete plans and objectives over the short and medium term
  • You’ll guide the prioritization of work and help make resourcing and prioritization tradeoffs
  • You’ll build a compelling platform roadmap based on customer needs, resources, and strategic opportunities


Lightstep, a part of ServiceNow, is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method or applying, you may contact us at for assistance.

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