Collections Specialist

Tally

San Francisco, CA, US / Vancouver City, British Columbia, CA / Remote
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Industry: Consumer
  • Post Date: 01/21/2023
  • Website: meettally.com
  • Company Address: 375 Alabama St, San Francisco, California US
  • Salary Range: $55,350 - $59,450

About Tally

Tally is a consumer tech company pioneering full-service financial automation. Founded in 2015, we built the first automated debt manager to help people overcome credit card debt and put billions of dollars back in people’s pockets. Tally’s vision is to automate people’s entire financial lives, so they can stress less about money and do more of what they love.

Job Description

We are looking for a friendly, compassionate, and tech-savvy professional to work cross-functionally with different teams within Tally to directly optimize and improve our risk operations. The ideal person has keen, meticulous business acumen and a strong sense of human empathy.  As a remote employee, this role will report directly to our Collections Manager.

Tally is backed by some of the world’s top investors, including Andreessen Horowitz, and Kleiner Perkins, and has raised $172MM in total funding.

The impact this role will have at Tally:

  • Daily outreach to delinquent members via phone, email, and SMS to resolve outstanding payments owed to Tally
  • Quickly understand members’ circumstances and establish payment arrangements that suit both the member and business needs
  • Process bankruptcy filings in a precise and timely manner
  • Lead and develop best practices for our collections policies and procedures in accordance with FDCPA regulations
  • Collaborate closely with other departments (Analytics, Business Operations, and Credit) to test new strategic initiatives 

In this role we value:

  • Experience working with customers facing difficult situations. You thrive on empathy and problem-solving.
  • Experience testing strategies for collections and executing those plans to improve repayment to Tally
  • Clear communication and ability to resolve complex problems creatively and easily
  • Ability to handle a high volume of inbound and outbound contacts via phone and email in a rapidly changing environment.
  • Experience using customer support software such as Zendesk, RingCentral, Autodialers, and GSuite
  • Bachelor’s degree or equivalent
  • 2+ years of experience in collections or payment operations
  • A huge plus if you have experience at a financial services company.

A message from Tally’s leadership:

"One of our core values at Tally is 'Change shoes often.' We do this with our peers and our customers every day, and we want candidates to share in our commitment to empathy.  Empathy really is the foundation of inclusion, and Tally prides itself in being a company that prioritizes inclusion and diversity. We’re dedicated to creating a workplace culture where people are included and treated equitably." 

– Jason Brown, Cofounder and CEO

This organization participates in E-Verify. See more information here.

Tally core value Don’t Say Nothing:

At Tally, one of our core values is Don’t Say Nothing (DSN), which speaks to our culture of transparency and sharing all that we can. In the spirit of DSN, the salary range in the US for this role is $27.00 - $29.00 USD per hour depending on geography, skills, experience, and other qualifications of the successful candidate. We offer a comprehensive total rewards package that includes:  # days paid time off (need to state the exact number of hours/days); 12 paid holidays; company subsidized medical, dental, vision and prescription insurance; company paid short and long term disability insurance and life and AD&D insurance; wellness programs; voluntary life and disability insurance; pre-tax savings accounts for commuter benefits, health savings accounts and flexible savings accounts; paid parental and other eligible leaves of absence; 401(k) retirement savings plan; and an employee assistance program. Additional perks include: phone/internet reimbursement: co-working stipend; wellness reimbursement; home office set-up allowance; and access to discount programs. For more information about Tally visit: https://www.meettally.com/. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.