Agency Liaison

Uno Health

Salt Lake City, UT, US
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Enterprise
  • Post Date: 01/21/2023
  • Website:
  • Company Address: , New York, New York 10004, US
  • Salary Range: $40,000 - $40,000

About Uno Health

Uno Health matches low-income seniors to non-clinical services that meet their needs outside the doctor’s office, reducing their chances of ending up in hospital, and generating millions in revenue AND savings for our Medicare customers.

Job Description

We are looking for a mission driven team member to support enrollment operations and supercharge the successful enrollment of Medicare members in government programs by working cross functionally to confirm member enrollments. Our team is mission-oriented, excited about enrolling people  in life changing benefits, and welcomes the challenge of becoming experts on the government programs that confuse the millions of low-income individuals across the US.  This role is critical in ensuring that our members are enrolled successfully into the government programs we apply on their behalf. This role will work directly with government agencies while also supporting other internal enrollment operations functions. 

Additional Role Responsibilities: 

  • You will ensure that agencies have received and are processing applications promptly.
  • You will be responsible for assisting the team in hitting enrollment targets, providing consistent updates on work funnels and flag delays and blockers.
  • You will advocate and request fair hearings as needed to ensure eligible applicants receive their benefits.
  • You will be on the front lines of establishing and building relationships with a national network of government agencies.
  • You will partner with technology and product teams on an ongoing basis to enhance our process. 
  • You will work closely cross-functionally as we expand into new markets. 
  • You will help build out the Agency Liaison function by contributing to SOP and process creation. 

Qualifications and Skills

Must have skills:

  • Experience with telephonic outreach
  • Excellent communication skills, especially verbal
  • Understanding and appreciation of the complexity of the social service space and the know how to navigate through it
  • Ability to maintain multiple queues of work and manage time effectively to deliver on daily goals
  • Creative problem-solving skills to triage issues that arise quickly as you work with state agencies directly 

Nice to have skills: 

  • Prior experience working with government agencies
  • Experience working in a face-paced environment and building out the ship as it flies

You may be a good fit for this role if you…

  • Have a desire to improve the system for millions
  • Have experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
  • Are excited to work with an early-stage startup where you’ll take on responsibility within a growing team
  • Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal

Pay, Perks & Benefits at Uno!

  • Pay Rate: $40,000, $12,000 bonus potential 
  • Location: Salt Lake City, Utah
  • Hybrid work environment: work 2 days in the office and 3 days WFH.
  • Hours of operation: Monday to Friday - 7:00 AM to 4:00 PM MST
  • Time Off: 18 accrued elective Vacation days + 11 paid company holidays + 5 paid sick days
  • Benefits: Competitive medical, dental, vision, and life insurance plans
  • Growth: Several opportunities for advancement both in leveling up, working on special projects, and learning & development opportunities
  • Start-Up Environment: Add on to our amazing company culture and bring your past experience to further evolve your career. Great opportunity to be a part of growing a mission-driven company!

Uno Health’s Dedication to Equity, Diversity and Inclusion

Uno is committed to always pursue greater Equity, Diversity, and Inclusion in our hiring practices. To achieve Equity, Diversity and Inclusion at Uno, we are cognizant of the backgrounds that are underrepresented in our industry and society, and actively work towards achieving more inclusive hiring standards and more equitable outcomes specifically for people from those backgrounds. We currently collect optional demographic information from candidates at the application stage in order to allow us to measure outcomes of people from underrepresented backgrounds in our hiring process. Identifying information about a candidate will never be shared externally and will only be used for the purpose of Uno measuring its levels of representation. 


Uno Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, educational background, or based on an individual's status in any group or class protected by applicable federal, state or local law. Uno encourages people from all backgrounds to apply to this role!