Business Partner (Customer Success Manager)

Redmond, WA, US / Remote
  • Job Type: Full-Time
  • Function: Business Dev
  • Industry: Enterprise SaaS
  • Post Date: 05/18/2023
  • Website:
  • Company Address: , Redmond, Washington 98052, US
  • Salary Range: $50,000 - $150,000


Fullcast is the only go-to-market (GTM) planning platform that seamlessly connects your GTM planning activities with your tactical sales operations. It allows you to continuously update your strategy and deploy changes instantly.

Job Description

Fullcast is the only platform that bridges the gap between go-to-market planning and execution by enabling companies to automate the execution of their plan instantly in Salesforce with the click of a button. This allows our customers to start executing against their sales plan and benefiting from it faster than ever before. 

Fullcast was built for RevOps leaders by RevOps leaders. It brings together all of the moving pieces of a sales GTM strategy and automates the execution of it, all while enforcing processes derived from RevOps best practices. 

We recently raised our Series A round and the gas pedal is down to the metal. Join us during this exciting time as we pursue our disruptive new mission: To transform the role of sales operations from a support function to a strategic growth engine and be the end-to-end RevOps platform of choice for all organizations.

Job Description

We’re seeking a results-driven Business Partner to join our fast growing team. The ideal candidate will have previous experience as a customer success manager. As a Business Partner you will work with customers to ensure their success. You will become a trusted advisor to each customer’s RevOps team on GTM strategy and planning best practices. An ideal candidate goes beyond the “here is how you use Fullcast” and provides insight to each customer on how territories are performing and guidance on how their team can accelerate revenue growth through careful planning.


  • Serve as the primary contact for onboarding new customers, training end users, and providing post go-live support

  • Deliver and communicate ROI for our clients throughout the customer lifecycle

  • Act as a trusted partner for the customer on use-case and product functionality

  • Collaborate with the engineering and development teams to set up or configure our software platform per customer requirements and troubleshoot technical issues as they arise

  • Design and build solutions on the platform. Must be comfortable with Salesforce concepts such as forecasting, territory management, flows, profiles and customizations. 

  • Quarterback experiences by various Fullcast cross-functional teams on behalf of the customer

  • Represent the voice of the customer by providing input into every core product, marketing, and sales process


  • 5+ years customer success, account management or consulting experience in a SaaS or software company

  • Experience working with, and managing stakeholders and customers

  • Comfortable with Salesforce concepts such as reporting, process builders, profiles, and customizations. 

  • A high level of accuracy and attention to detail is required

  • Excellent interpersonal communication and project management skills

  • Relentless drive to figuring out solutions to different challenges

  • Ability to thrive in an ever-changing, fast-paced environment, with a focus on impact through execution

Bonus Qualifications

  • 3+ years of working with sales teams in a sales operations role

  • 3+ years of experience working on advanced configuration of the Salesforce platform

Additional Information

Core Values

We are a company filled with smart yet hard working folks who are passionate about our product and strive to provide the best experiences for our customers. We also have a high energy culture where we aspire to continually learn new things and have fun, but ultimately, we’re dedicated to our company mission. How we’re achieving our mission is through the following principles that which are the pillars in guiding how we make everyday decisions: 

Customer Success

Customers are our lifeblood and we go to great lengths to ensure our customers are successful. This isn’t just to be successful in using Fullcast -- this  also means they are successful in hitting their own goals. When need be, we go beyond our scope to help them achieve those goals.


Reliance on the integrity, strength, ability, credibility, etc., of a person or thing; confidence. Need we say more? This is the foundation in which we build all our relationships, be they external and internal.


Revenue Operations is a complex world. We’re here to simplify it so the business can focus on activities that drive revenue growth.


  • 100% Paid Medical, Dental, & Vision Insurance by Fullcast

  • Stock Option in Fullcast

  • 401k Plan

  • Flexible Vacation Program

  • Flexible Spending Accounts

  • Employee Assistance Plan

  • Showers for Cyclists & Joggers

  • Free Parking & Transit Expenses

  • Life & Disability Insurance

  • Globally Distributed Team with Remote Work Eligibility