Aviso is the AI compass that guides sales and go-to-market teams to close more deals, accelerate
growth, and find their Revenue True North. Aviso AI delivers revenue intelligence, drives informed
team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get
lost in the fog of CRM and augment themselves with predictive AI. With demonstrated results across
Fortune 500 companies and industry leaders such as Dell, Splunk, Nuance, Elastic , Github, and
RingCentral, Aviso works at the frontier of predictive AI to help teams close more deals and drive more
revenue. Aviso AI has generated 305 billion insights, analyzed $180B in pipeline, and helped customers
win $100B in deals. Companies use Aviso to drive more revenue, achieve goals faster, and win in bold,
new frontiers. By using Aviso’s guided-selling tools instead of conventional CRM systems, sales teams
close 20% more deals with 98%+ accuracy, and reduce spending on non-core CRM licenses by 30%
With our industry leading sales performance platform fueled by data science and predictive insights,
Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed
their revenue goals. With a proven track record of building high growth and highly successful
technology companies, our team is completely focused on solving complex sales challenges and
ensuring customer success.
Customer Success Managers are not all created the same. Here at Aviso, you will be one of the early
members of the team tasked with not only ensuring the success of the Customers in your book of
business but also building the function as we grow. Reporting into the SVP of Customer Success, you
and your coworker CSMs will be the voice of the Customer to the organization. The entire Customer
lifecycle including pre-sales handoff, implementation and on-boarding, regular touch points and
business reviews, and the annual review setting up the Customer's renewal is yours to actively manage.
This is the job for you if...
You are extremely passionate about ensuring the success and satisfaction of your Customers.
You are a strong collaborator and team member who engages your key cross-functional
partners, Sales, Product, and Marketing teams, in your decisions regarding how to give your
Customers the best experience.
You know that Customers purchased the Aviso product to solve a problem, you are diligent
about not only being an Aviso product expert but also in how your Customers run their
You like to leave the office each day knowing that you’ve made a positive impact with your
company and with your Customers.
You regularly say ‘put me in coach’ and you mean it as you know that jumping in to help means
a better Customer experience overall.
The first words out of your mouth with a Customer are ‘What do you consider to be success
with our services?’ and you really strive to get them to that level of success.
You love running projects as much as you love the Customer experience. While most technical
implementations steps are managed in our POC program, Customers regularly change their
Sales business models and so you will need to perform mini-implementations to match those
You know that the best thing a Customer can do (aside from renewing) is provide your company
with a reference and you actively strive to get all your Customers to a place where they are
thrilled to serve as a reference.
You are a self-starter with a proven track record of quickly learning the product and domain
Are comfortable speaking to anyone and everyone including multiple levels of responsibility
within Customer organizations; know how to and thrive on getting the next level contact who
becomes an Aviso champion.
Understand the difference between feature functionality conversations and value
conversations and who is the appropriate audience for each of those.
This is what you’ll do...
Own projects and processes that make your function and the Aviso business better.
Speak to the value of the services, not just features and functionality, to your Customers and
tie that back in to your regularly scheduled conversations with customers.
Passionately and effectively drive onboarding and adoption efforts with business contacts and
end users (Sales leaders and AE/AM) to get deeper and stickier in the Customer organization.
Proactively manage each Customer’s business needs and environment, providing them with
best practices gathered from working with dozens of other customers and actively seek
opportunities to get wider/deeper with the Aviso services.
What we’re really looking for...
Bachelor’s degree preferably with a technical spin
A Customer Success fanatic who comes with proactive Customer facing experience of at least
5 years; former Sales, Project Management, and/or Consulting experience is a plus as is working
in an enterprise SaaS software start-up.
Strong interpersonal skills related to teamwork, collaboration, internal and external meeting
facilitation, and verbal/written communication.
Exceptional level of drive and dedication to get the job done well and in a timely fashion.
Passion for your Customers’ and your results.
Long term relationship management skills coupled with an understanding that each and every
interaction can lead to growth, advocacy, and renewal.
Creative thinking skills.
Numbers and spreadsheet enthusiast. Sales forecasting is a numbers game so you’ll need to
have a high degree of appreciation and aptitude for mathematics and numbers. Previous Sales,
Sales Ops, or forecasting experience definitely a plus.
Understanding of sales processes and hands on familiarity with salesforce.com
A project management/re-implementation guru; someone who understands that the best
customer adoption comes from your ability to keep up with and manage them through their
business changes with your services.
Excellent communicator; you thrive on ensuring your messages and that of the company comes
across in the most clear, concise, and professional manner (given the company branding
guidelines of course).
A trusted Customer advocate who recognizes the importance of saying what they do and doing
what they say.
Exception collaborator who loves to partner with the Sales team in scoping and sizing new
project proposals for existing Customers.
Someone who thrives on working in an ever-changing function and organization.
Experience working with getting deep in adoption efforts, understanding workflows and pains
is definitely a win.
If you are interested in being a part of something extraordinary, take pride in initiating meaningful
relationships with and delighting customers, and like working alongside smart and ambitious people,
then this is the role for you.
Aviso is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are
looking for people who share our values, challenge ordinary thinking, and push the pace of innovation
while building a future for themselves and Aviso.
How do you want to make your impact?
• Company Equity
• Health, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Unlimited Time Off
• 401k + More
• Life Insurance
• Flexible Spending Accounts
• Commuter Benefits
Meals and Snack