Client Success Lead


  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Future of Work
  • Post Date: 11/17/2023
  • Website:
  • Company Address: , San Francisco, CA 94115, US

About Contra

Contra allows anyone to work for themselves and gives clients the ability to hire the best freelance talent

Job Description



The Client Success Lead role is a combination of sales activities and client relationship management to create the most reliable, personalized experience for a client. Reporting to the Head of Operations, you’ll be responsible for both growing existing clients and closing new clients.

How you’ll add value at Contra

  • Build meaningful relationships with clients through timely and engaging communication with the goal to determine the clients needs, build value and establish a successful relationship with Contra
  • Proactively anticipate and address escalating client issues with speed and urgency
  • Develop creative outreach strategies to increase client engagement, retention, drive growth, reduce churn
  • Coordinate and participate in user interviews with clients to gain a deep understanding of their business and help them to derive maximum value from Contra
  • Partner with clients to understand their hiring needs and ensure they are finding amazing talent to work with through Contra
  • Deliver accurate projections through strong pipeline management and forecasting
  • Very analytical; you leverage data in all of your decision-making
  • Consistently strive to exceed the quarterly goals that have been set and be compensated competitively with a commission structure
  • High energy, self-starting personality that works well in a start-up, fast-paced environment

You’ll be successful here if you

  • Thrive in a collaborative, remote-only environment and you are comfortable with 8 am-1 pm PST core hours and flexibility around those hours for the rest of your work day!
  • Bring a strong work ethic and contagious energy to your team as we work towards our North Star.
  • Embrace change to evolve, improve, and build what matters most.
  • Enjoy setting ambitious goals, both individually and as a team, and strive to achieve them.
  • Strive to remain optimistic through all ups & downs because you know the “best is yet to come.”
  • Make things fun, even when stakes are high.
  • Recognize that each of us brings unique experiences, backgrounds, and knowledge from which we can learn.

How Contra can add value for you

  • 🌎 Remote-only culture that is here to stay
  • 🍎 100% health coverage + 99% dental coverage for US full-time employees, and health reimbursements for Canadian employees and international contractors
  • 💰 401k matching for US full-time employees
  • 💸 $4,000 laptop reimbursement upon starting + additional equipment
  • 💛 No-meeting Tuesdays & Wednesdays
  • 👶 Flexible parental leave
  • 💁 A custom slack emoji, just for you!

Interview Process

  1. Intro Call with Recruiting Team (15-20 minutes)
  2. Interview with Hiring Manager (60 minutes)
  3. Interview with Head of Product (30 minutes)
  4. Paid Case Study + Presentation
  5. Interview with CEO & Co-Founder, and CTO & Co-Founder (30 minutes)

Salary + Equity Range

$100K - 110K USD base with up to $180k w/ variable

Equity: $180K+ USD