Customer Success Manager - Remote

LiftLab

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise SaaS
  • Post Date: 04/03/2024
  • Website: liftlab.com
  • Company Address: 1111 Broadway, 5th Floor, Oakland, California 94607, US
  • Salary Range: $50,000 - $150,000

About LiftLab

Liftlab is the premier provider of science-powered software that optimizes marketing spend and revenue forecasting for peak efficiency, growth and profitability.

Job Description

Company Overview

 

Digital marketing teams use LiftLab to uncover the economics of their ad platform partners including FB/Instagram, Google, Display, Snapchat, TikTok and Pinterest. They use these signals to make daily spend decisions with confidence. LiftLab customers know for each channel, tactic, campaign if the revenue for the last $1 spent covered its cost.

 

LiftLab is built on a foundation of advanced algorithms and sophisticated media experimentation. Some of the most marquee brands already run LiftLab and we’re growing at a rapid pace.

 

Responsibilities

 

  • Assist with client onboarding by organizing timelines, gathering data from multiple sources, and communicating deadlines

  • QA various data files and communicate any inconsistencies to internal teams

  • Provide initial problem-solving solutions to troubleshoot issues as they arrive

  • Continuously review reporting to provide highlights and potential issues on a regular cadence

  • Work hands-on with clients in validating experiment set up on various ad platforms, executing experiment launch through the LiftLab tool, measuring data results, and making data-driven recommendations

  • Assist the Customer Success Managers/Directors with any day-to-day asks, as needed

  • Communicate client needs across various LiftLab internal teams

 

The ideal candidate will bring a passion for learning, an interest in how innovation can accelerate media investment decisions and a willingness to dive into new tools and systems.

 

Requirements

 

  • 2+ years digital media experience

  • Hands-on experience with paid media platforms, including, but not limited to, Facebook and Google Ads

  • A strong understanding of analytics with the ability to report on and analyze results

  • Strong proficiency in Excel (pivot tables, vlookup, etc)

  • Ability to connect workflows across multiple clients and streamline internal processes

  • Comfortable presenting to internal stakeholders

  • Excellent communication skills

  • Agency or client-side experience working on digital media campaigns is preferred

  • Experience with Ad Platform APIs a plus

  • Experience with MTA or MMM data a plus

  • Highly motivated self-starter with a sense of ownership, willingness to learn and a high degree of curiosity

  • BA or BS degree