Senior Implementation Manager (Implementation Project Management)


New York, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise SaaS
  • Post Date: 05/09/2024
  • Website:
  • Company Address: 71 Stevenson St, Ste. 600, San Francisco, CA, 94105

About Ironclad

Ironclad is the smart way to make and manage digital business contracts. Now powered by Ironclad AI.

Job Description

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.

Implementation @ Ironclad:


Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Ironclad.


Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers.


What you'll be doing:

  • Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks

  • Serve as the primary project escalation point of contact

  • Ensure alignment across all teams, internal and external

  • Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments

  • Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live

  • Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices


What we are looking for:

  • 7+ years as a customer facing project manager, technical program manager, or management consultant.

  • Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes.

  • You are a persuasive, results driven customer influencer with outstanding interpersonal skills.

  • You’re an exceptional verbal and written communicator.

  • You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.

  • You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.

  • You can learn and drive outcomes with minimal supervision.

  • You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.


  • Health, dental, and vision insurance

  • 401k

  • Wellness reimbursement

  • Take what you need vacation policy

  • Generous parental leave for both primary and secondary caregivers


Base Salary Range: $150,000 - $170,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.