Staff UX Researcher (Hybrid)

Homebase

Denver, CO, US / Onsite/Remote
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Industry: Enterprise SaaS
  • Post Date: 04/03/2024
  • Website: joinhomebase.com
  • Company Address: 835 Howard St, 2nd fl, San Francisco, California 94103, US

About Homebase

The everything app for hourly teams with scheduling, time clocks, payroll, and HR. Unstoppable teams start here.

Job Description

Hi, Future Homie!

As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

As a Homie, you will make an impact by

We are looking for an experienced, mission-driven User Researcher who wants to make a difference in the lives of the small business owners and employees we serve. You’ll report directly to our Head of Design & Research, and be an integral part of growing our research culture and practice at Homebase. You’ll partner with engineers, product managers, and designers to shape the Homebase roadmap and deliver meaningful outcomes for our customers.

At Homebase, each product designer and product manager is responsible for researching and talking to customers directly. We also need a deeply experienced user research expert who can lead large, strategic initiatives. That’s you!

You’ll look proactively across our different product areas to identify learning opportunities.  You’ll run those studies with qualitative and quantitative methods, and work with colleagues to translate your findings into actionable insights. You’ll embody our value of No Day Wasted, identifying the quickest way to find high-quality answers to our research questions.

You’ll take a leadership role in identifying user research best practices and help create the long-term vision for the Homebase Design & Research Team, influencing your colleagues through qualitative and quantitative data as well as generally accepted best practices.

As a Homie, you are a bar raiser, which means 

  • You have a strong background in qualitative and quantitative research methods, early-stage concept testing, and broad discovery
  • You enjoy supporting your colleagues in learning best practices for research.
  • You’ve owned research projects from concept to implementation through sound planning, execution, and influencing product roadmaps.
  • You balance user needs with business impact 
  • You are comfortable navigating ambiguity in a fast-paced environment
  • You’ve demonstrated that you can balance speed and quality, keeping our customers’ needs central to your work.
  • You demonstrate a sense of ownership and accountability for the team’s work and outcomes — the good and the bad.
  • You have a learning mindset. You are sensibly curious with a desire to learn continuously.
  • You demonstrate humility, knowing that our work isn’t about us; it’s about building in service to our customers. You share credit with team members and welcome collaboration, ideas, and feedback.
  • You bring 8+ years of experience leading user research in a consumer-grade environment
  • You have an understanding of the unique needs of B2B research is a plus
  • You have a formal education in user experience design
  • You are familiar with Figma

What We Offer 

  • Colorado Only: Annual salary is $145k - $155K, dependant on experience. 
  • Stock Options - Everyone is an Owner! 
  • 401(k) program + 4% company match
  • Employer supplemented Medical, Dental, and Vision Insurance Plans
  • 20 days of accrued PTO, annual paid holidays, and paid volunteer time off
  • Continued learning and development stipend
  • Paid life insurance
  • Short- and long-term disability coverage
  • Paid parental leave
  • Commuter benefits
  • Flexible spending account (FSA) options
  • Top-of-the-line equipment and stipend for workspace setup 
  • Work from home Monday, Thursday, & Friday 
  • Meals provided at our vibrant work spaces
  • Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process:

  • Meet the Talent Team with Alex V.
  • Meet the Head of Design & Research with Janet T.
  • Research Portfolio Presentation with members of the Product & Design team
  • Meet the VP of Product with Sharad G.
  • Professional Reference Checks
  • Background Check + Offer Stage
  • Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

About Us

Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don’t call us “Human Capital Management.” We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.

At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.

**Interview Recording Notice

By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.